SHIPPING POLICY

Overview

This Shipping Policy outlines the official shipping terms, processing standards, delivery timelines, and global shipping rules applicable to all orders placed on our website. This policy covers our full product lineup, including classic caffeine-free sparkling water, caffeinated sparkling water, high-energy functional sparkling water, and multi-flavor mixed box sets. We implement unified, transparent, and standardized shipping services for all global customers to ensure consistent, reliable, and predictable delivery experiences across all regions. All transactions are processed in unified USD currency, and all shipping services adhere to the equal global service standards specified below.

Free Shipping Benefit

We provide 100% free global shipping for every product listed on our website. There are no hidden charges, no shipping fees, no packaging surcharges, and no minimum order requirements for any order worldwide. Whether customers purchase single items or bulk mixed box sets, all orders qualify for our free shipping service. We aim to deliver cost-effective and straightforward shopping experiences for every global user without additional logistics-related expenses.

Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 working days after successful payment confirmation. Our professional warehouse team conducts strict product inspection, quality checking, and standardized sealed packaging before dispatching goods. Order processing is arranged in the sequence of order placement to ensure fairness and efficiency. During routine business periods, all valid paid orders will enter the shipping preparation process within the stipulated time frame to avoid unnecessary delays.

Global Delivery Timeframe

We apply a unified global delivery standard for all regions. The overall delivery time for all orders worldwide is 6 to 12 working days. This delivery window is consistent for both domestic and international shipments with no separate regional delivery rules or differentiated speed standards. The delivery cycle covers logistics dispatching, international transportation, customs clearance procedures, and local final-mile delivery.
Delivery time may fluctuate slightly due to objective factors including local logistics efficiency, seasonal transportation pressure, and routine customs inspection procedures. We maintain stable cooperation with high-quality global logistics providers to minimize uncertainties and ensure parcels arrive within the standard delivery range.

Shipping Coverage & Service Standard

Our shipping services cover global regions served by our logistics partners. All orders adopt standardized packaging solutions tailored for beverage products to prevent leakage, damage, or extrusion during long-distance transportation. Each parcel is carefully sealed, protected, and inspected before leaving the warehouse to guarantee product integrity upon arrival.
We do not provide expedited shipping services. All customers enjoy the same standardized shipping process and unified delivery cycle to ensure equal and fair service quality for every user globally.

Order Modification & Shipment Adjustment

Customers may apply for shipping address modification or order adjustment before the order is dispatched. Once the order has been processed, packaged, and shipped out, no further address changes or shipment adjustments can be made. To avoid delivery problems, please confirm your shipping information accurately before completing payment. If you encounter address errors or order abnormalities in the early processing stage, please contact our support team promptly for assistance.

Lost or Damaged Parcels

In rare cases where parcels are lost, severely delayed, or damaged during transportation due to logistics reasons, customers can contact our support team to initiate verification and follow-up processing. We will track the logistics status thoroughly, verify the actual situation, and provide reasonable solutions in accordance with our after-sales service rules to protect customer legitimate rights and interests.

Shipping Cooperation & Tracking

Once your order is shipped, you will obtain corresponding logistics tracking information. You can check the real-time transportation status of your parcel through official logistics channels. We fully track all shipped orders until customers successfully receive the products, ensuring every transportation link is traceable and transparent.

Customer Support

If you have any inquiries regarding shipping schedules, logistics status, delivery standards, or other shipping-related issues, please reach out to our professional customer service team via the Contact Us page on our official website. All official contact methods and email channels are displayed on the Contact Us page for your convenient consultation and support.

Policy Update

We reserve the right to update and optimize this Shipping Policy in response to service upgrades and operational adjustments. The latest policy contents will be displayed on our official website in a timely manner. Your continued placement of orders and use of our shipping services indicates your acceptance of the latest Shipping Policy terms.