CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, order processing guidelines, logistics arrangements, return and refund terms, and customer support principles applicable to all purchases made on our official website. Our primary goal is to provide every global customer with a transparent, reliable, and hassle-free shopping experience. All service standards listed below apply to all products available in our store, including classic caffeine-free sparkling water, caffeinated sparkling water, high-energy functional sparkling water, and multi-flavor mixed box sets. By placing an order on our website, customers agree to abide by the service policies specified below.

Payment Policy

Our website adopts a unified currency standard for all global transactions. All product pricing, order settlement, and service fees are calculated and charged in United States Dollars (USD). There are no differential pricing rules or hidden charges for regional orders. All displayed prices on the product page are final and inclusive of standard product costs, with no additional handling fees or service fees required for order completion. Customers can complete payment through the secure payment channels on our platform to ensure safe and standardized fund settlement.

Shipping & Delivery Policy

We provide 100% free global shipping for all products with no minimum order quantity requirement. No shipping fees, packaging fees, or logistics surcharges will be charged for any order, bringing cost-effective shopping benefits to all customers worldwide.
All confirmed orders will be processed and shipped within 1 to 3 working days. Our professional team will complete product inspection, standardized packaging, and logistics arrangement in sequence to ensure that goods are delivered in good condition. The overall delivery period for all global orders is 6 to 12 days. This delivery timeframe applies uniformly to all regional shipments, with no separate delivery rules for domestic or international orders. We maintain stable cooperation with high-quality global logistics providers to ensure orderly transportation, real-time order tracking, and timely delivery of all parcels.

Return Policy

We support a customer-friendly 60-day return window for all products sold on our website. The return eligibility takes effect from the date customers receive the ordered products. Customers may initiate a return application within the valid period if they encounter product quality problems, item discrepancies, or other reasonable dissatisfaction with the purchased goods.
All return applications must be submitted through the official channel of our website. All return requests will be reviewed and verified by our professional customer service team. Customers are required to ensure that the returned products are in unused, intact, and resalable condition unless the products have inherent quality defects. We strictly standardize the return review process to protect the legitimate rights and interests of both customers and our brand.

Refund Policy

Once a customer’s return application is reviewed and approved by our team, we will initiate the official refund procedure immediately. The standard refund processing cycle is 5 to 10 working days. The refund will be returned to the original customer payment account in full. The specific arrival time of the refund may be slightly affected by the processing rules of the customer’s payment institution, but we will fully follow up on every refund order until the fund is successfully credited.
In cases of order cancellation before shipment, we will also complete the refund verification and processing within the specified time to ensure that customers’ funds are safe and recoverable. We adhere to the principles of integrity, fairness, and efficiency in all refund services to deliver a reassuring consumption experience.

Order Processing Rules

After customers successfully place and pay for orders on our website, our system will automatically confirm the order information. Our warehouse team will sort out orders in chronological order and arrange shipment within the stipulated time. If there is any abnormal situation such as order information error or inventory adjustment, our customer service team will actively follow up and communicate with customers to solve problems in a timely manner. We strictly avoid arbitrary order cancellation or delayed shipment without valid reasons.

Customer Support Service

We provide full-cycle customer support services for all pre-sales, in-sales, and after-sales links. If you have any consultation demands, including product ingredient inquiry, taste introduction, packaging specification confirmation, order progress inquiry, logistics consultation, return and refund guidance, and other related service needs, please contact us through the Contact Us page on our official website. Our official email and all effective contact channels are displayed on the Contact Us page, and our professional customer service team will respond to customer inquiries and solve problems efficiently.

Service Commitment

We always take customer satisfaction as the core service standard, standardize every service link with rigorous working procedures, and continuously optimize our service system according to customer feedback. All our customer services, including logistics distribution, after-sales return and refund, and manual consultation, adhere to the principles of transparency, standardization, and efficiency. We are committed to providing every global customer with professional, standardized, and considerate one-stop shopping and after-sales services, and creating a reliable and trustworthy shopping environment for all users.