PRIVACY POLICY

Introduction

This Privacy Policy explains how we collect, use, store, protect, and manage the personal information of users and customers who visit and make purchases on our official website. This policy applies to all visitors, registered users, and customers who purchase our products, including classic caffeine-free sparkling water, caffeinated sparkling water, high-energy functional sparkling water, and multi-flavor mixed box sets. We attach great importance to user privacy protection and strictly abide by global privacy protection principles to ensure that all personal data is processed in a safe, legal, transparent, and responsible manner. By accessing our website and submitting personal information during shopping, you acknowledge and agree to the data practices outlined in this Privacy Policy.

Information We Collect

We only collect necessary and user-authorized personal information to complete order processing, logistics delivery, after-sales service, and user experience optimization. The information we collect is limited to the following categories:
Personal Identification and Order Information: When you place an order on our website, we collect basic information required for order fulfillment, including your name, contact email, shipping address, postal code, and relevant order records such as purchased product types, order quantities, and transaction time. This information is essential for us to complete shipment arrangement, order verification, and after-sales support.
Payment Information: All payment transactions on our website are settled in unified USD currency. We do not directly collect, store, or obtain your complete bank card information, credit card details, or private payment passwords. All payment data is processed and protected by secure third-party payment service providers, and we only obtain encrypted transaction confirmation results to verify order payment status.
Website Usage Information: To optimize website operation and user browsing experience, we may collect non-identifiable browsing data, including device type, browser type, website access time, page browsing records, and operation preferences. Such information cannot be used to identify individual users and is only used for overall website data analysis.

How We Use Your Information

All collected user information is only used for legitimate and specified service purposes, and will never be used for unauthorized commercial purposes or irrelevant scenarios. The main usage purposes include:
Order Fulfillment and Logistics Arrangement: We use your shipping information and order data to confirm order details, arrange product packaging and shipment within 1 to 3 working days, track global logistics transportation, and ensure that your goods are delivered within the 6–12 day delivery cycle. This ensures accurate, efficient, and error-free order delivery services.
After-Sales Service Processing: Your personal and order information will be used to verify your identity when you apply for 60-day returns and 5–10 day refund services, helping us complete application review, order verification, and refund processing efficiently, so as to protect your legitimate after-sales rights and interests.
User Support and Communication: When you consult us through the Contact Us page, we will use your contact information to reply to your inquiries, solve product, order, logistics, and after-sales problems, and provide you with professional and timely customer support services.
Website Optimization and Service Improvement: We analyze anonymous website usage data to optimize website page display, product display logic, and service processes, continuously improving user shopping experience and service quality.

Information Storage and Protection

We adopt industry-standard technical and management measures to protect your personal information from unauthorized access, disclosure, tampering, loss, or misuse. All user data is stored on secure encrypted servers with strict access authority management. Only authorized professional service personnel can access user information within the scope of job requirements.
We will only retain your personal information for the time necessary to complete service fulfillment and comply with normal business operation needs. After the service is fully completed and the data retention period expires, we will automatically and safely delete or anonymize your personal information to avoid unnecessary data storage risks.

Information Sharing and Disclosure

We firmly promise not to sell, rent, or trade your personal information to any third-party commercial institutions for profit. We will only share your necessary information with authorized third-party service providers under the premise of user authorization and legal requirements, including logistics service providers responsible for global delivery and official third-party payment platforms responsible for fund settlement. All cooperative institutions have signed strict privacy confidentiality agreements with us, and they are only allowed to use your information to complete designated service work.
We will not disclose your personal information to any unrelated third parties unless required by official legal procedures and mandatory regulatory requirements.

Cookie Policy

Our website may use standard browser cookies to improve your browsing and shopping experience. Cookies are small text files stored on your local device, which can help the website remember your browsing preferences, optimize page loading speed, and improve the accuracy of product display. These cookie data are anonymous and will not collect any sensitive personal privacy information. You can adjust your browser settings to accept or refuse cookies according to your personal needs at any time.

User Rights

You have the right to inquire, check, correct, and require the deletion of your personal information stored on our website. If you need to adjust, view, or clear your personal data and order information, please contact us through the Contact Us page. We will respond to your legitimate privacy demands in a timely manner and complete relevant processing within a reasonable cycle.

Policy Updates

We reserve the right to update and optimize this Privacy Policy irregularly according to business development and service optimization needs. Any adjusted privacy terms will be displayed on our official website page in a timely manner. Your continued use of our website and purchase of our products after the policy update means that you agree to the latest Privacy Policy terms.

Contact Information

If you have any questions, doubts, or requests regarding this Privacy Policy and your personal information protection, please get in touch with us through the Contact Us page on our official website. All official contact methods and email channels are published on the Contact Us page, and we will provide you with professional and targeted replies and support.