REFUND POLICY

Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all purchased products in our store, including classic caffeine-free sparkling water, caffeinated sparkling water, high-energy functional sparkling water, and multi-flavor mixed box sets. We formulate open and transparent refund terms to protect the legitimate rights and interests of every global customer, ensuring a fair, efficient, and reassuring shopping and after-sales experience. All order transactions on this website are settled in unified USD currency, and all refund operations are implemented in accordance with the unified service standards specified in this policy.

General Refund Eligibility

We provide customer-friendly after-sales refund services matching our 60-day return policy. Customers who have purchased products on our website can apply for a refund under valid and compliant circumstances within the effective after-sales period. All refund applications need to be submitted through the official channels of our website and will be uniformly reviewed and verified by our professional after-sales team.
Valid refund scenarios include but are not limited to product quality problems, damaged goods during logistics transportation, incorrect product delivery, item inconsistency with the official description, and other abnormal order situations caused by our side. For returns initiated by customers for personal reasons within the valid return period, we also support corresponding refund processing after the returned items are received and verified to be intact, unused, and resalable.

Refund Processing Timeframe

We adhere to an efficient and standardized refund processing mechanism. After your refund or return application is successfully reviewed and approved by our after-sales team, we will initiate the formal refund procedure immediately. The unified refund processing cycle is 5 to 10 working days.
This timeframe covers all internal verification, financial review, and fund settlement procedures on our platform. The final arrival time of the refund may have a slight delay due to the different processing cycles of third-party payment institutions, but we will track every refund order in full until the funds are successfully returned to the customer’s original payment account.

Order Cancellation & Pre-Shipment Refund

For unpaid orders, customers can cancel the orders independently at any time without any service fee or adverse impact. For successfully paid orders that have not been shipped, customers can initiate a cancellation and refund application. Our team will complete information verification within a reasonable time and process the refund in accordance with the 5–10 working days refund cycle.
All our orders are arranged for shipment within 1 to 3 working days after payment confirmation. To avoid affecting the normal logistics arrangement, customers are requested to submit cancellation applications before order shipment. Once the order has been packaged and delivered to the logistics provider, it will be regarded as a shipped order and shall be processed in accordance with the after-sales return and refund procedures.

Return & Post-Shipment Refund Process

For orders that have been shipped and delivered, customers who need to apply for a refund must complete the return operation first within the 60-day return period. After we receive, inspect, and confirm the status of the returned products, we will carry out formal refund processing. The specific process is as follows: customers submit a return and refund application via the official website channel → our team reviews the application qualification → customers return the goods in compliance with the regulations → we complete product inspection and confirmation → initiate refund settlement.
All global orders adopt a unified after-sales processing standard, with no differentiated rules for different regions. Combined with our unified 6–12 days global delivery cycle, we fully reserve sufficient after-sales processing time for every customer to ensure the rights and interests of overseas users are fully protected.

Refund Exclusions

To ensure the standardized operation of after-sales services, we do not support unconditional refund applications that violate after-sales rules. In the following situations, the refund application may not be approved: expired applications beyond the 60-day return and refund period; returned products that are damaged, used, lost, or lack complete packaging without valid quality reasons; fraudulent returns or malicious refund applications; and abnormal orders that violate the website shopping rules.

Free Shipping Refund Rules

All products on our website enjoy global free shipping with no additional logistics fees. For all refund orders, no shipping fee, packaging fee, or handling fee will be deducted. Customers can get a full refund of the product payment amount for all valid refund applications that meet the policy requirements, with no hidden deductions.

Technical & Exceptional Processing

In case of abnormal situations such as system failure, payment repeated deduction, or order data error, customers can contact us to initiate a priority refund verification. We will check the order data in a timely manner and complete error correction and refund settlement as soon as possible on the premise of verifying the facts.

Contact & Support

If you have any questions about refund eligibility, processing progress, procedure guidance, and policy interpretation, please contact our customer service team through the Contact Us page of our official website. All official contact channels and email addresses are displayed on the Contact Us page. Our professional team will provide you with accurate guidance and efficient after-sales support to solve your refund-related problems.

Policy Update

We reserve the right to adjust and optimize this Refund Policy according to business service upgrades. The latest policy terms will be published on our official website in real time. Your continued use of our website and after-sales services constitutes your recognition and acceptance of the latest Refund Policy.